Courtney Kwiatkowski

This past year posed many unfortunate obstacles for small business owners. Yet, we did learn a lot about creative social media strategies in 2020. Many of these strategies did prove successful and should be carried over into the new year. Times are changing, how should your company adjust in 2021? With the growth of online [...]

Facebook has done it’s homework on the algorithms during the COVID-19 pandemic. Developers learned that 38% of users engage with groups within their local community.  This sparked the launch a new option called Neighborhoods. Currently in test mode, Neighborhoods aims to connect users with their neighbors and discover more about local happenings. This is very [...]

API Messenger support is coming to Instagram Business Accounts. What does this mean for your company? Real-time customer service! You will be able to speak directly to potential customers over Instagram. Messages can also be accessed via CRM, allowing a conversation to be part of a customers order history. Similar to Facebook, you can create [...]

We have seen many changes this past year in the online retail sector. Businesses had to quickly adapt to the sudden increase of online sales in order to maintain profits. Websites had to be converted to e-commerce to continue sales. For some this was easy. For others, it was not. Google has made it free [...]

Hashtags are now being used on Facebook. Most of us are already familiar with hashtags being used on Twitter, and now primarily Instagram. Hashtags offer new ways to discover topics, and emphasize key terms in posts. The hashtag first launched on Facebook in 2013 but never took off. This was due to a fear of [...]

Google has rolled out their core update for May 2020. Anytime Google updates its search ranking algorithms, it means that your site can perform better or worse in the search results.  In simpler terms, it means Google changed how its systems assess content overall. So if you noticed a drop in some of your page rankings, it [...]

Amid the sudden changes Google has made to Business Listings due to COVID-19, the search engine giant announced it is now bringing reviews, photos, and Q&A back. When businesses had no choice but to temporarily close or change their hours, Google quickly took action and added the “temporarily closed” option. This was so visitors knew [...]

FOR IMMEDIATE RELEASE: MILE Social and Scorpus Partnership will Bring Benefits to Harley-Davidson Dealerships Asbury Park, NJ, February 25, 2020 MILE Social and Scorpus have formed a partnership to expand sales of their CRM for Harley-Davidson dealerships. Scorpus’ customer relationship management software (CRM) is now available from MILE Social. This partnership will build on the strengths [...]