Google Reviews are Returning
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Google Reviews Are Returning

mile social google reviews covid 19
Written by: Courtney Kwiatkowski

Amid the sudden changes Google has made to Business Listings due to COVID-19, the search engine giant announced it is now bringing reviews, photos, and Q&A back.

When businesses had no choice but to temporarily close or change their hours, Google quickly took action and added the “temporarily closed” option. This was so visitors knew a business was closed due to COVID-19. Due to reduced support, they also halted reviews, questions, and the ability to upload photos. Now Google is announcing the return of these features. Why is this important for you to know? Because you need to keep your customers informed and updated. Messaging allows business owners to communicate with customers, even if their store is closed.

Make sure your marketing team or social media manager is aware of these updates and is replying to reviews. It is good practice to stay active on all social media platforms and engage with your audience. For assistance with Google My Business Listings, or reach out to MILE Social at 732-889-3322 or info@milesocial.com. We understand this is a difficult time for all, and we’re here to help!

This Article Was Written By Courtney Kwiatkowski

Courtney Kwiatkowski

Courtney combines her passion for Social Media and expertise with over 10 years of project management. As the Director of Social Media for MILE Social, Courtney oversees the social media platforms for every client. From strategizing, to content creation, to analytics, Courtney ensures MILE Social's clients turn their audience into paying clients.

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    FAQ

    For the most part, yes, everything you put out on social media is public information. The only time someone does not see what you write is in a Direct Message, or Private Message. Only the person involved in the the Private Message can see what you are saying. This feature is good for contacting a customer directly so your conversation remains private.

    Geotargeting is when certain people within an area are targeted. Geotargeting is important for brick and motar companies to use because they usually serve a particular radius from their physical location. Smaller businesses that serve a specific audience can also benefit from geotargeting, and can generate more foot-traffic to their location.

    Some social media platforms enable geotargeting. For example, Instagram allows you to post your location for every photo and video you u post. This is allows users to know where you are, without having to leave your Instagram Account.

    Each platform has it’s own way to target an audience. Twitter uses Hashtags and URL’s. Instagram uses Hashtags. Facebook has hundreds of options to choose from such as behaviors to choose from, location, and interests. Your account manger will go over who your target market is and any keywords that should be used and use them accordingly.

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