Amid the sudden changes Google has made to Business Listings due to COVID-19, the search engine giant announced it is now bringing reviews, photos, and Q&A back.
When businesses had no choice but to temporarily close or change their hours, Google quickly took action and added the “temporarily closed” option. This was so visitors knew a business was closed due to COVID-19. Due to reduced support, they also halted reviews, questions, and the ability to upload photos. Now Google is announcing the return of these features. Why is this important for you to know? Because you need to keep your customers informed and updated. Messaging allows business owners to communicate with customers, even if their store is closed.
Make sure your marketing team or social media manager is aware of these updates and is replying to reviews. It is good practice to stay active on all social media platforms and engage with your audience. For assistance with Google My Business Listings, or reach out to MILE Social at 732-889-3322 or firstname.lastname@example.org. We understand this is a difficult time for all, and we’re here to help!