Your online reputation matters. It matters even more in the digital world. The use of social media is growing constantly, and consumers are looking to reviews and testimonials to help their purchasing decisions. If your business is not replying to positive and negative comments and reviews, shoppers may be turned off because it shows you do not care what your customers have to say. It is very important to remember that your online presence is permanent, meaning that it will always be seen.
Reputation management is also a fantastic way to speak with your audience. Again, it shows the human side of your business and that you care. Answering even one question can make the decision for a shopper to buy from you and not another retailer.
How do you know when someone is commenting on your post or trying to contact you privately? Make sure your settings are set to receive alert notifications. When you let MILE Social run your social media accounts, this is all done for you.
71% of consumers who have had a good social media service experience with a brand are likely to recommend it to others